Timeliness Issues
I’m very happy with the gunsmithing package, however, the time it took was totally unacceptable and ridiculous. The website says 45-60 weeks, however, it took nearly TWO YEARS for me to get my gun back. I sent it in 2/28/2023 and received it back on 1/15/2025. I spoke with Dave, Roman, and Nolan during this process and was advised about the color of the slide being a problem. That was the only issue. However, there was no priority to have my gun completed. When I initially contacted TTI, it took three emails before I received a response. And from that point, it still took another 6 months to receive my gun, even though they already had it for nearly a year and a half. By their own admission, my gun had been there longer than any other, yet it received no priority. Even my last call to Nolan on 11/14/2024, he said my trigger needed to be installed and I was TENTH in line!!! Seriously, tenth in line??? Two months later, I finally received it. Two months to install the trigger and test fire the gun. Customer Service doesn’t appear to be Taran Butler’s concern, I suppose unless he’s selling one of his $6000.00 or $7000.00 guns. I definitely will not have any more gunsmithing done with TTI. On the plus side, I got a nylon pistol case and a groovy t-shirt for my inconvenience.
