Q: I got an email saying my package shipped but, no tracking info, why?
A: When an order is batched, a label is printed and a tracking number is automatically assigned meaning, we have the package ready to process and will be shipped after processing has completed(generally about 2-6 business days BUT can take up to 10 business days). *NOTE: This does not apply for firearms/gunsmithing packages*
Q: Is Taran Tactical Innovations open to the public?
A: No. Taran Tactical is NOT a storefront and is NOT open to the public. All ordering must be done online.
Q: Does Taran Tactical Innovations offer any firearms training courses?
A: At this time we are not giving classes to the general public.
Q: Does Taran Tactical warranty a refinished magazine extension?
A: Unfortunately, TTI will not warranty an altered magazine extension.
Q: Does Taran Tactical accept Visa/AmEx/Etc. gift cards?
A: Unfortunately, our website will not allow the use of gift cards. American Debit/Credit cards ONLY.
Q: Does Taran Tactical offer a Military/LEO/First Responder discount?
A: Yes! TTI offers a 12% discount on all FUTURE orders. First, create an account on our website then, please email your credentials to email@example.com and we will let you know what to do from there.
Q: Should I use a magazine extension on my carry weapon?
A: TTI is a Competition Firearms company. If you want to use an after-market product on a carry or duty weapon, it is wise to thoroughly test the product BEFORE using it on duty or on your person for concealed carry.
Q: Why can I not purchase Taran Tactical Innovations, LLC base pads if I live in California?
A: California state law prohibits the sale of "conversions kits" and expressly includes base pads in this list. As of 2/6/2016 we are no longer allowed to ship magazine extensions that have the capability to take the magazine past 10 rounds to CA residence, that includes LEO's. If you are a LEO, you can send in your mags and we can put the pads on for you but we cannot sell them to you for you to put on.
Q: What is the difference between a Carry/Full Wrap Stipple & the Full Wrap Grand Master Stipple?
A: Carry/Full Wrap Stipple is the traditional stipple type(manipulating the existing polymer using some sort of heat). Grand Master Stipple is a 2-Part Epoxy(Silicon Carbide) stipple type(a more aggressive stipple, almost like skateboard griptape, used mainly by professional competition shooters). Grand Master tends to wear more than traditional stipple and will need to be re-applied more with repeated use and wear.
Q: What magazine can I use my base pads on?
A: Each base pad is designed to work specifically with the magazine listed in the product description. Because of variations even within the same brand, multi-platform compatibility is not guaranteed and, in many cases, cannot be designed.
Q: What does "will add a cant" mean when applied to utilizing Glock 9/40 +5/6 base pads on the Glock 19 or 23?
A: The cant is created by this base pad not following the angle of the grip as it does with the firearms it is designed to work with. This extension when installed, for example, on a Glock 19 magazine creates two different angles inside the magazine. This change in angle can cause spring to not compress in a straight line which may result in loss of capacity or a malfunction. We recommend only using Taran Tactical Innovations base pads with the magazine it has been designed for.
Q: How do I install TTI base pads?
A: Remove the original base plate from the magazine as recommended by the manufacturer. Inside the magazine you may find a plastic or metal piece or insert at the bottom of the magazine spring. Remove this insert and do not install it with our base pads. It will result in reduced capacity and can cause malfunctions. When a magazine spring is provided with the base pad, reuse the original magazine follower and install it on the new springs. Slide the follower and spring into the magazine body with the follower facing the same direction as with the original spring. Press the base pad's retention pin down so that it protrudes only from the bottom of the base pad and is flush with surface where the base pad slides on to the magazine. With the spring depressed fully into the magazine body, slide the base pad on to the magazine body and let the spring settle into the base pad. Press the retention pin until it is flush with the bottom of the base pad and your magazine is ready to use.
The pin set screws are set with Loctite® at the specific tension we recommend, and will generally never need an adjustment. Tightening the basepad screw is not recommended and may be difficult because the screw is set with Loctite®; trying to force the set screw to turn could result in stripping the screw. We do not warranty base pads for stripped heads on set screws or filed retaining pins.
Q: Can I use a Glock 43 base pad with a grip plug ?
A: The Glock 43 base pad does not work with a grip plug installed.
Q: Will the TTI Magwells work with a back strap or beaver tail attachment?
A: NO. Our magwells are not designed to work with any modifications to the grip, including a back strap or beavertail.
Q: What is the difference between Black and Flat Black?
A: Base pads that a categorized as Flat Black are sand blasted to achieve a “flat” or “matted” look and texture before they get anodized. The regular Black base pads are anodized over billet aluminum so they have a slight sheen to them.
Q: Does Taran Tactical Innovations ship outside of the United States?
A: Unfortunately we are not set up to ship outside of the United States at this time but, we can refer you to our international distributor. If this interests you, please contact us by email at firstname.lastname@example.org and we can assist you. *PLEASE NOTE: WE DO NOT SHIP/ACCEPT FIREARMS INTERNATIONALLY*
Q: Can you stipple my Glock frame even though it is not Black?
A: We will stipple non-black frames, but these are more difficult because of the consistency of the plastics. The additional time required is reflected in the price and this is handled on a case-by-case basis at this time. Please contact us at email@example.com for more information.
SHIPPING AND RETURNS
ALL RETURNS ARE SUBJECTED TO A 15% RESTOCKING FEE.
We accept returns and exchanges on products & gunsmithing packages purchased directly from us up to 30 days from the date of delivery. To be eligible for a return, the item must be unused, in the same condition as it was received, and in the original packaging.
- To send back an item for an exchange or return: As long as you meet the above requirements, you may send the item back to us. Please include a note inside stating your contact information and why you are sending the item back. See below for shipping information.
- * A refund will NOT be issued for a damaged magazine body*
- All Firearm Sales Are FINAL.
If a refund is approved, then your refund will be processed to your original method of payment. Other arrangements can be made on a case-by-case basis.
If your refund appears to be late or missing, please take the following steps in order:
- Check the account of your original payment method.
- If your refund has not posted, please contact your bank or Credit Card Company. There can be longer delays in posting refunds and Taran Tactical Innovations, LLC does not have control over these delays after we have processed a refund.
- When steps 1 & 2 do not answer your concerns to your satisfaction, please contact us at firstname.lastname@example.org.
We will exchange only new & unused items in their original packaging with additional shipping paid for by the customer. If you need to exchange an item, please contact us at email@example.com. Please see below for shipping information.
Returning or Exchanging Gifts
Products received as gifts can only be refunded to the original purchaser. All returns or exchanges must be new & unused items in their original packaging. Gift certificates are not eligible for refunds. Please see below for shipping information.
No returns or exchanges can be accepted for stripped set screws, unless otherwise proven to be a manufacturing defect.
The shipping address for returns and exchanges is:
Taran Tactical Innovations, LLC
1250 Tierra Rejada Rd
Simi Valley, CA 93065.
The customer is responsible for paying shipping costs for returns and exchanges. Shipping costs on the original order are non-refundable.
If the value of the return or exchange is significant, please consider using a trackable shipping service or purchasing shipping insurance. Taran Tactical Innovations, LLC does not independently insure return shipments.
Processing of orders can take up to 10 business days due to order volume.
- If you received an email saying your order shipped but, you don’t see tracking info; we more than likely have the label printed and the package is waiting to be fulfilled. So what you received was an automated e-mail saying the item shipped, but really, we just have the label ready to go.
- You placed an order for a firearm package, now what?: Send that bad boy in! As soon as you place the order, print out the invoice and put in the package the gun will be coming to us in. You can send to the address listed above to ATTN: Coordinator.
- Stippling: Send ONLY the frame.
- Combat Master, Trigger Job, etc: Send the ENTIRE firearm.
- Slide Cuts: Send ONLY the slide.
Firearms: Taran Tactical offers a Limited Lifetime Warranty on our firearms(for the ORIGINAL OWNER). Some Exclusions do apply. Please call us first before sending in your firearm 805-522-1911.
Taran Tactical will not be responsible for:
- Use of defective or improper ammunition, corrosion, neglect, abuse, ordinary wear and tear, or unreasonable use.
- Defects or malfunctions resulting from careless handling, unauthorized adjustments or modifications made or attempted by anyone other than a qualified gunsmith following proper procedures.
- Criminal Misuse or Negligence.
Product & Accessories: Taran Tactical offers a Limited Warranty up to a year, from date of purchase, for Taran Tactical product & accessories.
Some things that will VOID your warranty include: Re-Anodizing our product, Sand Blasting, tightening or loosening the set screw on our magazine extensions. If you think you voided the warranty, please contact us for further evaluation.
*PLEASE NOTE: Some issues are subject to rejection and a reason will be given upon inspection of the item in question. *